Phone Calls
Our phones are answered from 8:00 AM to 5:00 PM on weekdays. Routine questions are best handled during regular office hours when your records are available. You can call to make appointments, schedule tests and surgeries, discuss billing questions, and leave messages for the doctor. After hours, our phone is answered by an answering service. For emergencies, there is always an available physician, who will be contacted by the answering service. If you have a life- or limb-threatening emergency, please call 911 or go to the nearest emergency room RIGHT AWAY.
Caller ID
If you are expecting a return phone call from our office or your physician, you must disable your call ID block (to allow private phone calls).
Prescription Refills
To refill your prescription, please call your pharmacy and ask them to fax us the request for a prescription refill. This is a change in our previous policy and is being done to reduce prescription errors, which are a nationwide problem.
Our Central office on Wendover Rd. fax number is 704-316-3028
Our North office, in Huntersville, fax number is 704-316-3083
Our South office, off Rea Rd., fax number is 704-316-3061
We require at least 24 hours to process requests for prescription refills.
Please understand that the refill process takes time, especially if your healthcare provider is not in the office. Remember also that many other people also call in with prescription refill requests each day. Requests after 4 PM will not be processed until the next day, except in the case of an emergency. No narcotic prescriptions will be filled after office hours or on weekends by on-call physicians.
Medical Records
Our office requires 48-hours notice for release of your records, X-rays, MRI, and other test results. Records and X-rays will not be released without proper written authorization.
Board Certification
Our surgeons at Total Spine Specialists are board certified by the American Board of Orthopaedic Surgery. Our non-operative spine specialists are board certified by the American Board of Physical Medicine and Rehabilitation.
Certified Physician Assistants
Our Physician Assistants (RPA-C) are licensed by the State of North Carolina and certified by the National Commission on Certification of Physician Assistants. The PA’s at Total Spine Specialists are fully qualified to perform and assist the physicians in a wide range of health care services.
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